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Terms and Conditions of Purchase

Terms and Conditions of Purchase

 

Prices
All prices are shown including VAT (24% for purchases made from Åland and Finland, 25% for purchases made from Sweden and all EU countries). Shipping and handling costs will be added to the total cost.

For orders made from any country outside of the EU the VAT will be deducted from the total price.

Any costs in connection with customs clearance must be paid by the customer.

 

Delivery
Orders are shipped by post, priority (1:st class) or recorded delivery according to your choice. Orders are posted as soon as possible or, at the latest, within one week of Guldviva receiving order and payment confirmation. In the case that delivery for some reason is delayed you will be immediately notified of such a delay. Alternative shipping methods are available by prior arrangement.

 

Guarantee
All Guldviva jewellery is covered by a lifetime guarantee. The guarantee is applicable to any faults caused in, or by, the production process. Deterioration caused by normal wear and tear is not covered by the lifetime guarantee. The silver and gold chains, and any other chains (leather or any other material) which are sold together with Guldviva jewellery but which are not manufactured by Guldviva are not covered by the lifetime guarantee.

 

Professional polishing
Professional polishing is included in the price of all Guldviva jewellery. Meaning that you, free of charge, at any time in the future may return any Guldviva jewellery, inclusive of chain, to us for professional cleaning and polishing in the Guldviva workshop. Any shipping fees for sending jewellery to the Guldviva workshop will be paid by you. Fees for the return shipping of the jewellery to you by priority (1st class) mail will be paid by Guldviva. If you request return shipping by recorded delivery, DHL or similar shipping alternatives Guldviva may request reimbursement for the shipping fee.

 

The right to withdraw your purchase
If you should change your mind and you wish to return your purchase and receive a refund you have the right to do so. You must communicate your wish to withdraw your purchase to us by sending an e-mail or letter stating so within 14 days of the date of delivery of your purchase. E-mails should be sent to info@guldviva.com and letters to any of the below mentioned adresses. Your purchase must be returned without undue delay and in any event within 14 days of your withdrawal communication to us.

A refund will be made providing that your purchase has not been used and is returned in its original packaging.

If you have made your purchase from Finland, Åland or from a non-EU country you should return your order to:

GULDVIVA
Maxinge Center, lokal 16
AX-22150 Jomala
Åland, Finland

If you have made your purchase from Sweden or any other EU country you should return your purchase to:

GULDVIVA
℅ GV Scandinavia Ab
Box 9
SE-746 21 Bålsta
Sverige

 

Reimbursement for a purchase withdrawn
We will refund your purchase within 14 days of receiving your withdrawal communication. We may, however, withhold the refund until we have received your purchase back. We will reimburse the purchase price paid for the returned items and, provided your order is returned in its entirety (i.e. all items belonging to the same purchase order), the shipping fee based on the least expensive type of delivery offered by us. We will refund your payment by bank transfer to a valid bank account to be provided by you or by another means of payment agreed upon.

 

Complaints - return for defect
If you believe that the product(s) you have received is in any way faulty we would be grateful if you contacted us to let us know. Contact us as soon as possible after you have discovered any faults. If the faults are confirmed we will offer you a new or similar product, alternatively we will carry out any repairs that are needed to remedy the fault, at no cost to yourself. In this case we will reimburse you for any shipping fees within 14 days from receiving the returned product.

Faulty products should be returned to:

GULDVIVA
Maxinge Center, lokal 16
AX-22150 Jomala
Åland, Finland

 

Authorities for consumer protection
Guldviva Ab adheres to the recommendations from the official organisations for consumer protection and rights in both Sweden and Finland.

 

OECD guidelines for consumer protection
Guldviva Ab conforms to the OECD "Guidelines for Consumer Protection in the Context of Electronic Commerse (1999)" . (OECD - Organisation for economic cooperation and development.)

You can find a copy of these, in several different languages, on the webpages of OECD. Click HERE for a direkt link to the OECD Guidelines in English and French (bilingual).

 

Methods of payment
Products and shipping fees are paid at the time of order.

For orders placed from Åland or Finland payment can be made by creditcard or e-banking with the following banks: Nordea, Andelsbanken, Sampo, Tapiola, Aktia, Nooa, Lokalandelsbankerna, Sparbankerna, Handelsbanken, S-Banken, Ålandsbanken.

For orders placed from Finland, Åland or any non-EU country, creditcard payments are made through the payment provider Paytrail Ltd.

For orders placed from Sweden or any other EU country, payment is made by creditcard through the payment provider DIBS payment solutions.

Orders delivered within Finland and Sweden may also be paid by COD (Cash on Delivery).

Payments can also be made, by prior arrangement, by direct bank transfer. The necessary information needed for the execution of a direct bank transfer will be communicated on demand.

 

Security
When you have confirmed the order and continue to complete the payment by creditcard or e-banking you will be re-directed to the secure pages of the payment provider, Paytrail Ltd or DIBS Payment Solutions. The payment providers employed by Guldviva have secure systems for the processing of payment information, and adhere to current safety rules and regulations. No information whatsoever concerning creditcard numbers or e-banking information are asked for, processed, or stored within Guldviva's systems.

 

E-banking - payments from Åland or Finland
Paytrail Ltd (FI21228397) provides the financial and payment service for online payment in co-operation with Finnish banks and credit institutions. Paytrail Ltd buys the payment and disburses it to the seller. For the customer the service functions like a conventional online payment.

 

Supplier and producer
Guldviva Ab produces and supplies all jewellery which is sold through www.guldviva.com. Sales to Åland, Finland and all non-EU countries are carried out by Guldviva Ab. Sales to Sweden and other EU-countries are carried out by GV Scandinavia Ab, on behalf of Guldviva Ab. For any information regarding products or services you should always contact Guldviva Ab. (Chains or other products, for example greeting cards, are not produced by Guldviva Ab.)