FAQ

PLEASE FIND BELOW THE ANSWERS TO SOME OF THE MOST FREQUENTLY ASKED QUESTIONS.

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Is the entire GULDVIVA collection represented in your webshop?

No. But if you know which piece you want you can still order through our webshop. Just send us a mail to info@guldviva.com or call us on +358 18 22130 and tell us which piece you are interested in and we will make it available in the webshop under the heading “Custom order”. We continually work on adding existing and new pieces to our webshop!

When will my order be shipped?

We will ship your order as soon as possible but at the latest within seven days from receiving your payment, unless otherwise agreed. The arrival date of your order depends to a large extent on where your order is sent and on the postal-services of the recipient country. You can see an indication of delivery times under the question regarding shipping alternatives

Is it possible to have my order shipped extra quickly, if I am in a hurry?

Yes. At the checkout please enter any special requests into the comments-field. We will do our best to dispatch your order as quickly as we can.

What are the shipping method alternatives and what are the costs?

We only send our orders by traceable mail. The flat rate for all shipping is 8 € within Europe and 10 € for the rest of the world.

When we complete your order we´ll send you a tracking number, which you can use to track your shipment.

What are the methods of payment?

You can pay with any VISA card, VISA Electron (Finland only) or MasterCard.

If you hold a Finnish bank account with one of the following banks you can also pay by e-payment;

Nordea	Andelsbanken	Tapiola
Danske Bank	Handelsbanken	Ålandsbanken
Aktia	Nooa	S-banken

If the delivery address of your order is within Finland or Sweden you can pay Cash on Delivery, which is charged at €5 for Finland and €6 for Sweden, or an amount equal to this in Swedish kronor, according to our specified exchange rate.

You can also pay by direct bank transfer.  In this case we ask that you contact us by e-mail in advance.

Why are certain prices stated as “€x or an amount equal to this in Swedish kronor, according to our specified exchange rate” even for an order from Sweden which is paid in kronor?

We live and work on Åland and all our production costs are in Euro, therefore all prices are set in Euro and then converted to Swedish kronor when necessary. With this setup we can adjust the prices easily following changes in the exchange rate and therefore we are able to offer you a better price.

Is it safe to pay by creditcard?

When you choose to pay by credit card you will be transferred onto the site of Paytrail Ab or DIBS Payment Solutions. They have a well developed and very safe system for payments over the internet. At GULDVIVA we do not store any information whatsoever with regards to the payments.

How can I contact you if I am dissatisfied, or if I would like to change my purchase to some other piece of jewellery?

You can always reach us on telephone number +358 18 22130, during opening hours. You can also e-mail us on info@guldviva.com or send a letter to GULDVIVA, Sjökvarteret, AX-22100 MARIEHAMN, Åland, Finland. It is important to us that you feel safe when you buy or products and we will always do our utmost to make you happy.

Returns and refunds

Jewellery may be returned within 14 days from delivery providing that it has not been used and is returned in its original packing.  Read more under  Terms & Conditions.

Can I buy GULDVIVA jewellery anywhere else?

Yes. A selected part of our collection is available at several retailers. They are all listed under the heading “Shops”.

Why are prices lower onboard the Viking Line cruiseships than in the store?

If you buy GULDVIVA jewellery onboard the ships all prices are tax-free! Ie, they have the right to sell goods without the VAT that other merchants must charge. This means a decrease in price by approximately 24-25% from store-prices.

I am allergic to nickel, can I still wear GULDVIVA jewellery?

Yes. The goldsmiths at GULDVIVA work exclusively with precious metals, ie. nickel-free 925 sterling silver and 18 carat gold.

Do you accept custom orders, ie. Crafting customer designed pieces?

No. The GULDVIVA collection has become so popular that time does not allow for custom orders.

Do you carry out repairs?

The goldsmiths at GULDVIVA will repair all GULDVIVA jewellery. At the moment we do not have the time to carry out repairs on other jewellery.

What is the charge for repairs to a GULDVIVA piece?

At GULDVIVA we take pride in our jewellery. Design and production are carried out with the utmost of care. A GULDVIVA piece is made to last for a long time and you should be able to pass it on to coming generations. It is important to us that you feel safe when shopping with us. This is why you have a lifetime guarantee on your GULDVIVA piece.

We carry out repairs FREE OF CHARGE on all damages which arise due to any fault in the production. Simply put; you only pay for repairs that are necessary due to wear and tear or which are self-caused, or which are caused by accident.

The surface of my jewellery has become dull, how can I make it shine again?

You can buy so called Silver Dip or polishing clothes in most jeweller’s shops. These are specially intended to be used in the removal of tarnishing from jewellery and other silver objects.

If you want to be more environmentally friendly you can try this old trick: line a container with aluminium foil, add some rough salt or some bicarbonate of soda, put your jewellery in the container and pour over boiling water. The trick to brush with toothpaste also works, but should be used only as a last resort as the grinding agents in the paste may leave tiny scratches on your jewellery.

It is better to avoid chemical cleansing of pearls, if possible, as the strong solution may damage the surface of the pearl. If you must dip the pearl into the solution in order to clean the piece, avoid leaving it in the solution for more than a few seconds.

Keep in mind that a chemical solution will remove all tarnishing, also oxidization which is an intentional part of the design.

If your GULDVIVA jewellery needs cleaning we would be happy to do it for you. (Please remove hair and any residue on earrings etc. Brush in tepid water with soap to remove residue.) We can clean your jewellery with Silver Dip or, if a more thorough cleaning is needed, you can leave your jewellery with us for mechanical cleaning. We will place your jewellery in a revolving drum with polishing shot. This can take up to 3 hours.

Cleaning and polishing is FREE OF CHARGE! We take pride in our jewellery and want it to look its best, always – even though it no longer “lives” with us.

How should I store my jewellery?

To minimize tarnishing, silver is best kept in a plastic bag (for example a zip-lock bag). Silver is tarnished (or oxidized) when it comes into contact with sulphur. Sulphur is present in the air, on your skin, in cigarette smoke, in perfumes etc. In other words, it is impossible to avoid. Oxidization accelerates if the air is humid. Always remove your jewellery when taking a shower or bathing. It is also a good idea to remove your jewellery when you are exercising.

What are the opening hours at the GULDVIVA shop in Sjökvarteret?

You will find the current opening hours under “Shops“.

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