TERMS AND CONDITIONS OF PURCHASE
All prices shown include VAT (24% for orders from Finland and Åland or 25% for orders from Sweden and other EU countries).
VAT is not charged on orders from countries outside of the EU.
Orders are delivered by mail, with the method of shipping being determined by the size of the order.
We send your order as soon as possible, but no later than seven days from the day we receive your payment, provided no other agreement has been made. Shipments to Åland and Finland normally take between 2 and 3 days to arrive, within the EU, between 3 and 5 days, and international deliveries 5 to 10 days. These transport times can only be taken as estimates. We cannot be held responsible for delays caused by customs authorities in the destination country.
If you are in a hurry or want your order delivered before a certain date, notify us in the comment field which appears on the check-out page.
Guldviva’s jewellery carries a lifetime warranty. The warranty is valid for any faults in production. Wear-and-tear or damage from normal use is not covered by the warranty. Chains are not covered by the warranty.
The price for all Guldviva jewellery and chains sold by Guldviva includes a professional polishing. This means that a customer may, at any time in the future, have his or her jewellery professionally polished and cleaned without extra cost. Any costs for shipping to the shop are paid by the customer. Priority/1st class postage to return the jewellery to the customer after polishing is paid by Guldviva.
As a consumer, you have 14 days to return an item and 90 days within which to exchange it. You must notify us by email at firstname.lastname@example.org, or by letter to one of the addresses below, within 14 days of the date you received the item if you want to return it. Items should be returned as soon as possible and no later than 14 days from the date that you notified us that you wish to return the item.
Items must be returned unused and in their original packaging.
Your money will be refunded on the conditions that the item has not been used and that it is returned in its original packaging.
If your purchase was made from within Finland, Åland, or a non-EU country, please return your items to:
If your purchase was made from within Sweden or some other EU country, please return your items to:
GV Scandinavia Ab
SE-746 21 Bålsta
You will be refunded for returned items within 14 days from the day that Guldviva receives notification that you want to return your item. Guldviva reserve the right to postpone refunds until we have received the returned item. We will refund the full cost of the item, plus shipping, on the condition that the order is returned in its entirety. Shipping will be refunded for the cheapest shipping alternative which we offer. The refund will be made to a bank account or according to agreement with the customer.
If you feel that your item is defective, contact us and tell us what the defect is as soon as possible after discovering it. If a defect is found, we will offer you a new or equivalent item, or alternatively, free reparation to correct the defect. In this case we will reimburse you for any shipping costs, within 14 days from the day that we receive the item.
Defective items should be sent to:
Finnish Competition and Consumer Authority and Sweden’s National Board for Consumer Disputes
Guldviva Ab is committed to adhering to the recommendations of the Finnish Competition and Consumer Authority and of Sweden’s National Board for Consumer Disputes, and to complying with the Consumer Sales Act.
The products and shipping and handling costs are all paid for when an order is placed. Paytrail Oy handles payments for orders placed within Finland, on Åland, or from within countries outside of the EU. Orders placed from within other EU countries are handled by Klarna.
For deliveries within Finland and Sweden payment can also be made by C.O.D.
Our payment service providers have secure payment processing systems that comply with current security regulations. No information concerning means of payment is processed, requested or stored at Guldviva.
Guldviva Ab produces and supplies all jewellery that is marketed on www.guldviva.com.